Refund policy
Return & Refund Policy
At Cowboy Call, every item is made to order through print-on-demand production. Because of this, we do not accept returns or refunds for buyer's remorse — including wrong size, changed your mind about a design, or no longer wanting the item. Please review our size chart and double-check your order before purchasing, as items are produced specifically for you and cannot be resold.
We only offer refunds or replacements for defective items.
This includes:
- Manufacturing defects
- Printing errors (wrong design, misprint, damaged print)
- Wrong item or size shipped due to our error
- Items damaged during shipping
30-Day Window
You must report a defect within 30 days of receiving your item. Reports made after this window cannot be accepted.
How to Report a Defect
After your order is delivered, you'll receive an email with a link to check your order details and report any issue in just a click. If you didn't receive that email or can't locate it, contact us at hello@cowboycall.store with your order number, a description of the issue, and photos of the defect.
Review & Resolution
Our support team reviews each report and determines the outcome — typically a free reprint, or a refund if requested. We'll follow up directly to confirm the resolution once a decision is made.
Non-Returnable / Non-Refundable
- Buyer's remorse (wrong size, design, or mind change)
- Sale or discounted items
- Gift cards
- Claims made after the 30-day window
- Items without photo evidence of the defect will not be eligible for a refund or replacement